Service Advisor

Job Description

Job Description

Job Description :

Are you passionate about the automotive industry and customer service? Little Apple Toyota Honda is looking for an enthusiastic Service Advisor to join our team. You’ll play a vital role in ensuring our customers receive exceptional service, from scheduling their appointments to delivering completed vehicles. You will also have the opportunity to introduce customers to value-added products and services, all while working in a collaborative team environment.

Key Responsibilities :

• Customer Service Excellence : Greet customers promptly, assist them with their vehicle service needs, and provide clear communication throughout the service process.
• Appointment Scheduling : Manage and schedule service appointments efficiently using dealership systems.
• Repair Order Management : Assist with various types of repair orders including customer-pay, warranty, and internal repairs (UCI’s, PDI’s, Aftersales / We Owe).
• Effective Labor Rate : Maintain an average of 1.3 hours per repair order and ensure a total effective labor rate of $115.00 or higher.
• Sales of Services : Introduce and sell dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories.
• Multi-point Inspections : Ensure a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect.
• Customer Communication : Keep customers updated on the progress of their vehicle repairs and explain completed work and inspection results prior to vehicle delivery.
• Documentation : Follow the 3 C’s process (Customer Concern, Cause, Correction) to document all services and repairs accurately.
• Warranty Process : Ensure all warranty information is correctly obtained and documented.

Expectations :

General Expectations :

Job-Specific Expectations :

Compensation & Pay Plan :

Your pay is determined by your certification levels, tenure, and performance. Little Apple Toyota Honda offers a clear Career Path to help you grow in your role. You will also be eligible for the following incentives :

Advisors must send at least 70% of estimates via text to qualify.

Qualifications :

Benefits :

Little Apple Toyota Honda offers a comprehensive benefits package, including :

For more details, visit our Career Benefits Page.

Ready to join our team? Apply today!