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Manager Technology Field Services
Manager Technology Field ServicesHilton • Las Vegas, NV, US
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Manager Technology Field Services

Manager Technology Field Services

Hilton • Las Vegas, NV, US
3 days ago
Job type
  • Full-time
Job description

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services, you will bring your technical skills to a hospitality company with an award-winning culture.

On the IT Field Services' Southwest team reporting to Regional IT Director, you will support projects including hardware refreshes, WiFi, network upgrades, in-room technology enhancements.

How We Will Support You

  • Go Hilton travel program : 110 nights of discounted travel with room rates as low as $40 / night
  • Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

What You Will Do

  • Perform day-to-day IT responsibilities such as providing desktop support, onboarding processes, and other IT related support to operating departments
  • Manage vendor support tickets for different systems such as PMS, Wi-Fi, PBX, POS and escalate through proper channels as needed
  • Manage various CAPEX projects such as hardware refreshes and WiFi upgrades, and provide IT support for projects led by other disciplines at the hotel
  • Partner with Regional IT Director to prepare annual CAPEX and OPEX budget and forecast to be presented to hotel executive and hotel's ownership

    • What You Will Need

  • Five (5) years of professional work experience in Technology or related field
  • Two (2) years of managerial or project management experience
  • Two (2) years of experience in Hospitality Operations or a comparable field
  • Travel up to 30%

    • It Would Be Useful If You Have

  • Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree / GED plus 12+ years of Technology related experience
  • Seven (7) + years of professional work experience in Technology or related field
  • Five (5) + years of experience in Hospitality, Operations, and IT Support roles
  • Two (2) + years of supervisory experience
  • Technical certifications such as CompTIA, ITIL, or similar

    • It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

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    Field Service Manager • Las Vegas, NV, US