Personal Banker (Full Time) - Park Cities

External Applicants : Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Prosperity Bank is an Equal Opportunity Employer.

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Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of financial service functions.

Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following : opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.

Resolves client requests and questions promptly, courteously, and professionally.

Assists area personnel as required.

Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

Education / Certification : High school graduate or equivalent.

Required Knowledge : Good understanding of financial services and products provided.

Experience Required : Zero up to 3 years of New Account experience

REQUIREMENTS : Complete Personal Banker Mentor Program or Personal Banker Learning Plan

Teller Learning Plan, if applicable

Understanding the Caller Identification Process and Secure code - training offered by Training Department

BPM Training, I, II, III and IV

Understanding when to use DocuSign - Training DocuSign forms and templates

Open Consumer Checking and Savings Accounts

Open Commercial Checking and Saving Accounts

Issue Debit Cards

Complete requested customer file maintenance

Clear DDA exceptions - clear timely

Input debit card disputes

Offer bank products to customers - cross sell

Credit Cards

Check orders - Harland check order training

Wire transfers domestic - introduction to wires and domestic wire training

Denial exceptions - clear timely

Missing signature cards - clear timely

Identify fraud situations - Risk Management I, II and III

Assist on teller line, if applicable

Close accounts

Service charge waivers - needing approval - weekly report

Additional duties as assigned by Banking Center Manager

Online banking

Skills / Abilities : Excellent communication and public relations skills.

Professional appearance and attitude.

Ability to operate related computer applications and business equipment including

10-key and telephone.

Solid math and bookkeeping abilities.

40 hours per week.