Eligibility Technician 2 (PCN 068488)

Job Opportunity

This individual position is exempt from the hiring freeze. Qualified applicants are encouraged to apply. Welcome to the Department of Health! We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan residents only. Please check out the residency definition to determine if you qualify. We invite you to watch our "Welcome to DPA" video here : https : / / vimeo.com / 1023052645?share=copy

What you will be doing : In this position, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self-sufficiency. Eligibility Technicians assist the public by connecting them to a variety of public assistance programs and services our agency provides. Mission and values / culture : The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery. Benefits of joining our team : The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We provide a competitive benefit package, flexible work schedules, and job stability. The working environment you can expect : This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Nome Office at 214 W Front Street, Nome, Alaska 99762. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to develop a more modern, adaptable system that better serves Alaskans. Who we are looking for : The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below :

• Customer service : Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer skills : Uses computers, software applications, databases, and automated systems to accomplish work.
• Resilience : Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Self-management : Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Oral communication : Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

To view the general description and example of duties for this job class, please go to Eligibility Technician 2.