Customer Service Representative

Customer Service Representative Needed!

We’re looking for a detail-oriented, customer-focused professional to lead projects, manage schedules, and keep communication flowing between our internal teams, sales staff, and clients. In this role, you’ll blend account management, order processing, and project coordination to ensure top-quality results delivered on time—every time.

What You’ll Do

Serve as the primary point of contact for assigned customer accounts

Plan, schedule, and track multiple projects simultaneously

Oversee inventory and direct purchasing of materials

Enter and process orders with accuracy and attention to detail

Coordinate with internal teams to meet deadlines and quality standards

What You Bring

Bachelor’s or Associate degree, or equivalent professional experience

Knowledge of printing, fulfillment, or large-format production

• Experience with ePS Pace (order entry software)

Strong organizational and problem-solving skills

Proficiency in Microsoft Office and Adobe Acrobat (familiarity with design software preferred)

Excellent verbal and written communication skills

Team-oriented mindset with a focus on outstanding customer service

Schedule

Monday–Friday, 8 : 00 AM–5 : 00 PM (hours may vary to meet customer needs)

Occasional weekend hours as needed (typically remote and customer-driven)

Why You’ll Love Working Here

We’re on the rise.  Just shy of breaking into the  Top 100 Printing Companies in the U.S. and Canada .

Leadership reinvests in employees & tools.  Profits go into hiring, raises, bonuses, cutting-edge equipment, and the latest technology.

Career growth from within.  Many current leaders started in entry-level roles.

Healthcare stability.  No premium increases for nine consecutive years—a rare benefit.

The best of both worlds.  A warm, small-business atmosphere paired with a growth-minded, organized operation.

Apply for more details!

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.