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Regional Oncology Operations Manager
Regional Oncology Operations ManagerThe Judge Group • Lenoir City, Tennessee, United States
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Regional Oncology Operations Manager

Regional Oncology Operations Manager

The Judge Group • Lenoir City, Tennessee, United States
20 days ago
Job type
  • Full-time
Job description

Regional Oncology / Hematology Clinic & Infusion Center Operations Manager RN

Summary

The Operations Manager RN oversees daily operations across multiple physician oncology clinics and hospital-based infusion centers. This leadership role ensures the delivery of high-quality, safe, and efficient oncology and hematology care. The manager leads administrative and clinical teams, supports strategic goals, and fosters a culture of excellence aligned with the client's mission.

Responsibilities

Clinic and Infusion Center Operations

  • Manage staffing, scheduling, and patient flow to ensure safety and quality care
  • Maintain and enforce clinic and hospital policies, procedures, and safety standards
  • Conduct regular rounding with staff and physicians to communicate goals and gather feedback
  • Monitor patient experience metrics and implement improvement plans
  • Assess staffing needs and recommend adjustments to senior leadership
  • Hire, onboard, and train clinic and infusion center staff

Staff Development and Supervision

  • Define and evaluate core competencies for administrative and clinical staff
  • Conduct annual performance evaluations; recognize excellence and address performance issues
  • Evaluate nurse practitioners in collaboration with supervising physicians
  • Host monthly meetings with administrative and clinical teams
  • Ensure optimal staffing mix and team assignments based on appointment schedules and staff competencies
  • Identify learning needs and implement development plans to retain high-performing staff
  • Interdisciplinary Collaboration

  • Coordinate with other departments and physician offices to streamline patient care
  • Ensure staff proficiency in EMR, accounting, and information systems; arrange training as needed
  • Support business office functions including pre-authorizations, co-pay collection, and billing
  • Resolve billing delays and collaborate with financial services on claim issues
  • Financial and Regulatory Oversight

  • Oversee collection of patient demographic and payer data for accurate documentation and billing
  • Develop and manage capital and operational budgets; monitor billing and collections
  • Approve payroll and monitor time off, call-ins, and overtime
  • Establish and track quality and performance indicators
  • Ensure compliance with regulatory agencies including The Joint Commission, CLIA, OSHA, and HIPAA
  • Maintain operational records and statistical data for reporting
  • Facilities and Vendor Management

  • Direct materials management and supply ordering using preferred vendors
  • Collaborate with contractors, vendors, and maintenance teams
  • Participate in interdisciplinary committees and meetings
  • Professionalism and Growth

  • Stay current on oncology care trends and patient needs
  • Model exceptional customer service and handle inquiries and complaints professionally
  • Promote professional development through education, workshops, and organizational involvement
  • Travel locally as required
  • Perform other duties as assigned
  • Education

  • Bachelor’s degree or equivalent in healthcare management, business, or related field highly preferred
  • Experience

  • Three (3) years’ experience in related health field, preferably in an oncology practice setting. Two (2) years of leadership / managerial experience in a multi-physician practice(s). Familiarity with state and federal regulations for health information and privacy issues required
  • Licensure and Certification

  • Current Tennessee RN license required
  • Certified Oncology Nurse strongly preferred
  • Valid Tennessee Class D driver’s license and minimum insurance coverage required
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    Operation Manager • Lenoir City, Tennessee, United States

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