Job Description
Job Description
Bring your leadership to the table and take the helm as our next General Manager ! We’re looking for a dynamic, people-driven leader who’s passionate about great food, exceptional hospitality, and building high-performing teams. In this role, you’ll oversee all aspects of daily restaurant operations — from hiring, training, and inspiring your team to ensuring every guest enjoys a gold-standard experience. You’ll manage schedules, maintain top-quality food and beverage standards, safeguard the safety of guests and staff, and help drive operational success to meet and exceed company goals. If you’re ready to lead, inspire, and deliver excellence every day, this is your opportunity to make a lasting impact.
Duties & Responsibilities :
Operational Execution
- Conduct daily briefings on matters of importance to the team
- Manage all necessary repair and maintenance issues
- Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards
- Manage local restaurant marketing, sales building, and community involvement
- Update the daily communication board with key restaurant and promotion announcements
- Facilitate and participate in Continued Education Program including creating training programs
- Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
- Perform Open / Mid-Day / Closing duties
- Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
- Ensure 100% compliance with all Company policies and laws, including health and safety standards
- Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service
Food & Beverage Execution
Ensure safety & sanitationMonitor food and beverage quality and executionConduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink itemConduct Quarterly Food Reviews with DO or RKOMPrepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotionsConduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changesMonitor and validate daily prep productionTeam Member Relations
Monitor and facilitate team member recognitionMake recommendations concerning development, promotion, and disciplinary action affecting team membersMake hiring and termination decisionsCooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurantService Execution and Guest Relations
Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ’s guestsManage guest relations and guest recoveryNecessary Skills & Requirements :
A minimum of 5 years full service, high volume, casual dining restaurant management experienceHigh personal integrity, professionalism and maturityAbility to work in a fast paced environmentSolid relationship management and performance management skillsAbility to motivate and direct team members and work effectively in management teamStrong understanding of BJ’s goals and objectivesGood communication skillsExceptional interpersonal skills, with a focus on listening and questioning skillsStrong writing and documentation skillsAbility to absorb and retain information quicklyKeen attention to detailProven problem-solving abilitiesAbility to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environmentExceptional guest service orientationExperience working in a team-oriented, collaborative environmentAbility to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shiftAbility to lift 50 poundsAbility to bend, stoop, and raise arms above head on occasionAbility to speak, read, and write EnglishSalary : Commensurate with experience
This is more than a job—it’s a leadership opportunity to make a real impact. If you’re ready to bring energy, integrity, and world-class hospitality to the table, we want to hear from you.
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