Coordinator - Customer Care

Billing Customer Care Coordinator

Penske's Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penske's external customers and other Penske associates. The Billing Customer Care Coordinator is responsible for addressing customer questions and issues regarding invoices.

Major Responsibilities :

• Respond to customer inquiries. Resolve customer issues as they arise. Complete assigned cases
• Answer an 800 number and meet weekly phone metrics as far as availability and calls handled.
• Look at big picture inquiries and provide long-term fixes.
• Provide an exceptional customer service experience.
• Perform other department tasks and projects as assigned

Qualifications :

This position is currently Hybrid 3 days a week onsite at our corporate office in Reading, PA.

Physical Requirements :

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to : read; communicate verbally and / or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and / or move up to 25lbs / 12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer