Contact Center Support Operator

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

Answer inbound calls and provide information while transferring callers to appropriate destinations

Navigate the QGenda on-call system to identify and contact on-call providers

Process special protocols for various hospital services and assist individuals in emergency situations

Required Qualifications

High School Diploma or GED

One year of call or contact center experience or two years of customer service experience

Emergency Medical Dispatch (EMD) Certification preferred

Experience in healthcare or a related field preferred