Project Manager I - Training Lead

Project Manager I - Training Lead

Karthik Consulting is seeking a Project Manager I - Training Lead with the below skillset. The ideal candidate will be located within commuting distance of the government facility in Ashburn, Virginia, Orlando, FL, or San Antonio, TX.

Position Overview

The Training Lead designs, develops, and delivers comprehensive training programs that ensure all contractor personnel possess the technical competency and customer service excellence required to support CBP's complex technology environment and diverse customer base.

Essential Functions

• Curriculum Development : Design and maintain comprehensive training curricula covering CBP's nearly 300 system applications, security protocols, customer service best practices, and technical troubleshooting methodologies.
• Training Delivery : Conduct new hire orientation, ongoing professional development, refresher training, and remedial instruction using multiple delivery methods including classroom, virtual, and hands-on training.
• Knowledge Management : Collaborate with government Knowledge Management teams to maintain TSD's library of approximately 500 knowledge articles and ensure training materials reflect current procedures and technologies.
• Performance Assessment : Monitor post-training performance to validate training effectiveness and identify areas requiring additional instruction or curriculum enhancement.
• Compliance Training : Ensure all contractor personnel complete mandatory government training requirements within established deadlines, including annual IT security awareness and CBP-specific system training.

Required Qualifications

Preferred Qualifications

Primary Duties and Responsibilities

Comprehensive Training Program Development :

Knowledge Management Collaboration :

Performance Assessment and Validation :

Compliance and Mandatory Training :

Training Standard Operating Procedures :

Adult Learning and Instructional Design :