Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.

Salveo Counseling Center of Washington, part of the Optum family of businesses, is seeking an  Associate Patient Care Coordinator  to join our team in Kirkland, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

Salveo Counseling is led by local Pacific Northwest counselors focused on providing excellent behavioral healthcare to our greater Seattle area neighbors. Founded in 2008 on the principles of compassion and competency, we greet each customer with acceptance and warmth. We work to increase accessibility to private behavioral healthcare, making it affordable and convenient. We strive to provide relief and healing, in therapeutic and convenient settings, facilitated by compassionate and competent counselors.

As an  Associate Patient Care Coordinator , you will be responsible for providing support to clinical staff and patients. This is a center-based front office position. You will greet patients entering the center to check in and assist them with checking out at the end of their visit.

Schedule :   A 40-hour work week , Monday-Friday from 8 : 30 am to 5 : 00 pm, schedule to be determined upon hire. Schedule will be determined by supervisor upon hire. (may change due to business needs)

Location : 13128 Totem Lake Blvd NE, Suite 104, Kirkland, WA 98034

Primary Responsibilities :

• Greet customers into practice and provide instruction and / or direction as necessary both on the phone and in person
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check in and check out process; review each patient's chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification and perform insurance verification on the date of service
• Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Obtain patient signatures for required documents
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
• Assist in updating and / or schedule existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Ensure patient inquiries are addressed quickly; including resolving patient insurance eligibility issues
• Monitor clinician / admin / OBC inbox and respond accordingly and take necessary steps
• Schedule client appointments
• Collaborate with Patient Access Center
• Assist management of provider onboarding & offboarding
• Support provider ticket & claims completion
• Scan mail, order supplies, report building & maintenance needs, provide access to technicians / vendors, and assist local staff using business equipment
• Secure patient information and maintain patient confidentiality
• Follow HIPAA regulations
• Meet or exceed the performance measures established by the Practice Management Dept.
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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