Talent.com
Call Center Representative
Call Center RepresentativeRevel Staffing • Phoenix, AZ, United States
No longer accepting applications
Call Center Representative

Call Center Representative

Revel Staffing • Phoenix, AZ, United States
30+ days ago
Job type
  • Full-time
Job description
Job Description
A fast-growing healthcare organization is hiring a Call Center Representative to be the first point of contact for patients-answering calls, scheduling appointments, and making sure every patient feels confident about their care.

You do not need a medical background. What matters most are your communication skills, empathy, professionalism, and customer service mindset.

Key Responsibilities
  • Answer inbound calls and make outbound follow-up calls to patients and prospective patients.
  • Greet new and hesitant patients with warmth and professionalism; guide them toward their first appointment.
  • Schedule, reschedule, and cancel appointments accurately according to clinic guidelines.
  • Convert inquiries and leads into scheduled visits by clearly explaining services and next steps.
  • Act as a liaison between patients and providers, relaying messages and requests clearly and promptly.
  • Provide clear information on services, procedures, office policies, and basic billing questions.
  • Handle patient questions, concerns, and complaints in a calm, solution-focused manner.
  • Follow established scripts and protocols for triage and patient inquiries.
  • Escalate complex issues to supervisors or clinical staff when appropriate.
  • Verify patient demographics, insurance information, and eligibility.
  • Enter, update, and maintain accurate patient records in the EMR system.
  • Assist with general administrative and support tasks as needed.
Qualifications
  • High School Diploma or GED required
  • MediClear credential or equivalent HIPAA compliance certification required
  • Experience in a high-volume call center or customer service role (healthcare experience a plus)
  • Strong verbal and written communication skills with a professional phone presence
  • Ability to stay calm, organized, and solutions-focused under pressure
  • Basic math skills and comfort handling numbers (copays, balances, etc.)
  • General computer literacy; familiarity with Microsoft Office and EMR systems is a plus
Create a job alert for this search

Call Center Representative • Phoenix, AZ, United States

Similar jobs

Call Center Representative-Remote (Phoenix)

BCforwardPhoenix, AZ, United States
Remote
Full-time

Position Title :Education and Compliance - Call Center Agent - RemoteLocation :1600 W.Phoenix, AZ 85007Duration :06 Months contractJob DescriptionThe schedule will be discussed during the interview...Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Maricopa, Arizona
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAParadise Valley, Arizona, us
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Call Center Representative

Impactia CorpPhoenix, Estados Unidos
Full-time
Quick Apply

Impactia Corp is a dynamic marketing and brand strategy firm dedicated to delivering innovative campaigns and strategic solutions that help businesses grow.Our team values professionalism, performa...Show more

Remote Customer Service Representative – Product Testing

GLOCPAParadise Valley, Arizona
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Technical Support Representative (Call Center)

TEKsystemsScottsdale, Arizona, United States
Full-time

What to Expect (Job Responsibilities):.Troubleshoot and resolve technical issues related to various products and software.Build and maintain subject matter expertise of all company products and sol...Show more

 • Promoted

Call Center Representative Agent - Part Time Panelists Needed - Remote

ApexFocusGroupCentral City, Arizona, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Call Center Agent

S R International IncPhoenix, AZ, United States
Permanent

Job Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency an...Show more

 • Promoted

Inbound Sales Representative – No Cold Calling

AllstarPhoenix, AZ, USA
Full-time
Quick Apply

We are looking for a sharp, motivated Inbound Sales Development Representative to join our National Call Center team.This is not a spray-and-pray dialing role.Your job is to have real conversations...Show more

Call Center Representative

Call Pac CorpPhoenix, Arizona, United States
Full-time
Quick Apply

At Call Pac Corp, we are dedicated to connecting talented individuals with rewarding career opportunities in the call center industry.Founded with a vision to provide top-notch customer service sol...Show more

Complete Online Surveys For Cash (Up to $25/per)

Earn HausParadise Valley, AZ, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Flexible Driving Gig - $10,000 Guarantee + Bonus

VeyoCarefree, Az, Maricopa County, AZ; Arizona, US
Full-time

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!.Veyo is a mission-driven company...Show more

 • Promoted

Small Business Connect Specialist (Tempe AZ) Call Center

U.S. BancorpTempe, AZ, United States
Full-time

The Small Business Connect Specialist delivers exceptional customer service aligned with U.Bank Core Values while providing comprehensive financial solutions to small business clients with annual r...Show more

 • Promoted

$16 / hr. REMOTE Medical Call Center Representative GA

RemXPhoenix, AZ, United States
Remote
Full-time

IMPORTANT :RemX will never ask for any form of payment prior to or throughout the hiring process.If you have been asked for payment of any kind, please notify us right away.This is illegitimate and...Show more

 • Promoted

Call Center Agent

Sunrise SystemsPhoenix, Arizona, United States
Full-time
Quick Apply

Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.This position includes the following:.Responsible for professionally and courteously serving customers by handling all inbound...Show more

Call Center - Arizona - Bilingual

GTE FinancialPhoenix, Arizona, United States
Full-time

Come join our GTE Financial team!.We are looking for an individual who is a problem solver that is customer-focused for a.The Member Care Team is an empowered group of employees actively engaged in...Show more

 • Promoted

Call Center Representative

OUCH USA llcPhoenix, AZ, United States
Full-time

Job SummaryWe are seeking an energetic and dedicated Call Center Representative to join our dynamic team! In this vital role, you will serve as the first point of contact for our valued customers, ...Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersParadise Valley, Arizona
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more