Manager, IT Quality Assurance

IT Quality Assurance Management

M-F 40 hours / week

This position is hybrid and will be required to report to corporate offices located in Vacaville, California.

Summary : Travis Credit Union's (TCU) IT Quality Assurance (QA) Management is responsible for effective leadership of the Quality Assurance team. This team develops, implements, and maintains a system to test the quality and reliability of Travis Credit Union's products and services to ensure they meet established standards by managing testing processes, analyzing data, and leading a team of QA professionals to identify and resolve quality issues. IT QA Management works closely with cross-functional teams including IT developers and product managers, vendors, and business stakeholders to test, maintain, and report on quality metrics.

Profile :

• Leads, trains, evaluates, coaches, professionally develops and motivates staff to attain department goals. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative, and teamwork. Builds career development paths for assigned staff.
• Defines and implements quality standards and procedures across the organization, aligning with industry regulations and an excellent member experience.
• Designs and executes comprehensive testing strategies to assess product quality, including functional, performance, usability, and regression testing.
• Identifies, tracks, and prioritizes defects, ensuring timely resolution and communication with development teams.
• Analyzes quality metrics and trends to identify areas for improvement and proactively address potential quality issues.
• Collaborates with customer experience and product development teams to understand member feedback and incorporate quality improvements based on user experience.
• Prepares and presents detailed quality reports to stakeholders, highlighting key findings and improvement recommendations.
• Identifies opportunities to optimize testing processes and methodologies, promoting continuous improvement within the QA team.

Not all functions / tasks are listed above; however, those listed are considered essential.

Skills :

Reporting & Experience :

Compensation : Base salary starting range : $135,941.52 / annually - $167,918.40 / annually is commensurate with experience.

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, and key skills.

At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!

Travis Credit Union is an Affirmative Action Employer

EOE / Individual with Disability / Veteran Status

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