Experience Host (Seasonal)

About The Bureau Adventure Games

The Bureau Adventure Games is redefining entertainment with next-generation, immersive experiences that go beyond traditional escape rooms. Our mission is to create one-of-a-kind adventures that fully engage our guests, blending storytelling, puzzles, and interactive elements for an unforgettable journey. Join our dynamic team and be part of an innovative company that pushes the boundaries of adventure and entertainment!

About the role

• Experience Hosts provide a timely, friendly, and high-quality guest experience. They ensure a positive guest experience from entrance to exit. This includes monitoring and managing experiences from a control room using security cameras and a show control system, resetting experiences to their starting state with a high attention to detail, and reporting when equipment involved in experiences no longer works or becomes damaged. Hosts are responsible for opening and closing the venue according to venue guidelines.
• Hours Expectations :

This position is considered Seasonal meaning the amount of hours scheduled will vary depending upon the Seasonal foot traffic of our area. Seasonal Experience Hosts will be expected to work a minimum number of hours during our Peak Seasons, but during our slower times may be scheduled as few as 0 hours. Seasonal Experience Hosts are able to pick up additional hours as long as they have the required training for the position.

What you'll do

Exercise composure, attention to detail, and commitment to ensuring an excellent guest service experience from guests arrival to their departure.

Follow venue cleaning guidelines. Experience guides will be responsible for cleaning all areas including, but not limited to the lobby, bathrooms, games, outside areas, and employee areas during their shifts.

Ensure guest safety and report any concerns immediately. Implement solutions swiftly and escalate as needed.

Open and close venue following appropriate procedures.

Assist guests with ticket sales in person or via phone depending on the guests' needs. Offer and sell venue merchandise and food and beverage, including alcoholic beverages. (Training will be provided).

Assist with special events outside of normal operating hours on occasion.

Qualifications

Education : High School Diploma or equivalent.

One year working in an escape room or fast paced themed entertainment environment

The Bureau Adventure Games is an equal opportunity employer.

The pay range for this role is :

14 - 14 USD per hour(The Bureau Orlando)

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