Customer Care Rep II

Customer Care Rep II

Process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products. At Boston Scientific, we value collaboration and synergy. This role allows a hybrid work model, requiring employees to be in our local office at least three days per week. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include :

• Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via email or telephone. Triage incoming emails and handle as appropriate (e.g. enter orders, forward to other departments as appropriate, delete junk faxes, etc.) Input order information into SAP order entry system. Provide substitute alternatives and availability dates for backordered products. Acknowledge order and provide pertinent text to customer via SAP. Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the Job Specific SOP requirements.
• Track shipments for customers. Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information. Work closely with the Distribution department to provide detailed information on short shipments or lost shipments. Handle emergency situations for customers.
• Call within the corporation including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Performs other duties as required. Other miscellaneous projects and reports as assigned.

Required qualifications :

Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.