Director of Patient Experience & Guest Services

Director of Patient Experience & Guest Services

Department : Office of the President

Advertised Salary Range : $140,485 - commensurate with qualifications

Part / Full Time : Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

Serves as the Director of Patient Experience and Guest Services for the University of South Carolina Clinical Affairs, which plays a critical role in bridging the gap between customer expectations and strategic goals, ensuring that every interaction stakeholders have with the organization is aligned with its culture and values. This position is essential for fostering a consumer-centric culture and driving long-term loyalty from patients, providers and employees. Responsible for leveraging best practices in design and user experience by focusing on enhancing and sustaining the overall brand experience.

Minimum Qualifications (Classified and Unclassified positions)

Preferred Qualifications

Bachelor’s degree in a health-related or business field, master’s

degree in business or healthcare administration. 5-10 years of experience leading consumer experiencestrategies and best practices; proven track record in customer experience management,design and cross-functional leadership.

Knowledge / Skills / Abilities

• Deep understanding of patient experience principles, healthcare operations, and customer service best practices.
• Familiarity with healthcare quality improvement, satisfaction metrics, and organizational change management.
• Knowledge of data analytics, survey methodology, and performance measurement tools.
• Understanding of consumer behavior and brand alignment in healthcare settings.
• Strategic planning and execution with ability to translate vision into actionable plans.
• Strong leadership, facilitation, and cross-functional collaboration skills.
• Proficiency in data interpretation and using analytics to drive improvement initiatives.
• Excellent written, verbal, and interpersonal communication skills.
• Skilled in stakeholder engagement, conflict resolution, and relationship management.
• Ability to inspire and motivate teams toward a culture of service excellence.
• Ability to analyze complex problems and develop innovative, patient-centered solutions.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Ability to influence organizational change through empathy, credibility, and evidence-based practice

Job Close Date

11 / 20 / 2025

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by November 20, 2025.

To apply, please visit : https : / / uscjobs.sc.edu / postings / 197916

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

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