Patient Care Representative, Flex, Limited-Term

Patient Care Representative, Flex, Limited-Term

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School case study.

The heart of Carrum Health is a seamless and highly personalized patient experience; which is enabled by our Patient Care team. We are adding a Patient Care Representative Flex, Limited-Term who will be responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.

This is a limited-term remote position eligible for full benefits, overtime and a completion bonus. Typically this will be a 6 month term working between 25-40 hours / week with opt-in overtime. There is potential for this to convert to a full-time role. We are looking for candidates willing to work on a Central or Pacific Time schedule. The hourly rate for this role is $20.

You're excited about this opportunity because you will...

• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues / concerns
• Research, identify and problem solve, verify eligibility of service and place call backs as required
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

We're excited about you because

Why you'll love working with us...

Other benefits :

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.