Application Support Consultant

A company is looking for an Application Support Consultant.

Key Responsibilities

Investigate, document, and resolve application problems reported by customers

Progress issues through to conclusion while liaising with colleagues and other departments

Handle customer escalations and identify opportunities for service improvements

Required Qualifications

Experience in HRIS / HCM / Payroll, especially Singapore Payroll

Experience with clock-in devices related to HRIS applications is advantageous

Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure

Knowledge of SQL and ITIL is preferred

Ability to manage time effectively and work both independently and as part of a team