Purpose of Class
Assists the public with motor vehicle registration and titles; performs related work as required.
Primary Function
The principal function of an employee in this class is to provide effective customer service (face to face and virtual) in reference to : motor vehicle registrations and titles, information, records documentation, application assistance, and research. A Motor Vehicle Technician must possess strong clerical and customer service skills; He / She acquires knowledge of Department functions through on-the-job experience gaining working knowledge of Department policies and procedures, including registration and titling laws. The work is performed under the supervision of the Motor Vehicle Sr. Lead / Lead. The principal duties of this class are performed in a general office environment; Vehicle Identification Number (VIN) inspections are performed outdoors and include exposure to inclement weather conditions.
Essential Duties and Responsibilities (will vary by assignment, including but not limited to)
- Answers incoming phone calls and greets walk-in customers
- Processes new and renewal vehicle registrations.
- Processes title transfers and ownership changes, reviewing documentation for alteration and authenticity.
- Provides general information and assistance in reference to fees and taxes when inquiries are made
- Provides assistance with application forms, including direction on how to complete them and witnesses their signatures.
- Performs Vehicle Identification Number (VIN) inspection and verification;
- Performs data entry in the state, central computer system;
- Receives and processes mail renewals, including outgoing mailings;
- Collects and records state sales tax and other associated fees whether collected in cash, check or by credit / debit card.
- Processes and logs dealer title transactions into central computer system;
- Balances funds received daily in personal cash drawer;
- Updates, verifies, and maintains address, registration, title, valuation, ownership, transfer, and related customer records for motor vehicles;
- Verifies and captures each owner's driver's license, state ID card, out of state driver's license and SSN, or passport to comply with Idaho law;
- Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Other Duties and Responsibilities
Performs other related duties as required or assigned.Receives, records, copies, verifies, proofs, and maintains a variety of documentsConducts research of documents for customers, including dealerships and financial institutions;Files documents into appropriate folders; reorganizes files as needed;Inventories and stocks state received suppliesCompetency Requirements
Knowledge of :
Operation of standard office equipment, including a cash register drawer and personal computer, copy / fax machines and job-related software applications;Customer service procedures, techniques, professionalism and objectives;English grammar, spelling, and punctuation;Cash handling, credit / debit card processing and balancing policies and procedures;Filing, and record keeping practices and procedures.Ability to :
Evaluate and analyze customer needs to provide exceptional customer service in person and by telephone;Learn Department functions thoroughly to provide general information and explain detailed Department processes and procedures;Explain regulatory compliance issues related to the Department's function;Maintain records efficiently and accurately;Perform multiple tasks simultaneously, including handling interruptions, with the ability to return to and complete tasks in a timely manner;Perform duties accurately and efficiently under time sensitive deadlines;Exercise time management and scheduling functions, by meeting deadlines, and set project priorities;Respond courteously to customer inquiries, including under stressful or adversarial circumstances;Work well under pressure;Follow written and oral instructions;Establish and maintain effective working relationships with other County employees, leadership personnel, local elected and appointed officials, and the public;Communicate effectively both orally and in writing.Ability to pass background check and finger printing is required .Acceptable Experience and Training
High school diploma or GED equivalency is required, preferably supplemented with course work in clerical, secretarial, or other business applications;One-year general office or customer service experience is required, or;Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.Essential Physical Abilities
Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person;Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials;Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment;Sufficient personal mobility, flexibility, agility, and balance, ability to lift 30 pounds occasionally, sit or stand for extended periods of time, with or without reasonable accommodation, which permits the employee to work in an office environment and perform VIN inspections.Bannock County is an equal opportunity employer.
Veteran's preference given pursuant to Idaho code .
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