Customer Care Representative I

Important things YOU should know :

• Fully remote opportunity
• Training schedule (Initial 90 days) : 8 : 00am - 4 : 30pm Monday - Friday CST
• Work schedule (after training) : 8 : 30am - 5 : 00pm Monday - Friday CST
• Hours of operation : 7 : 00am - 10 : 00pm CST Monday - Friday so shift could flex based on business need
• $2.00 / hour differential on Mon / Tues
• Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment : 10 / 1 - 3 / 31
• Exceptional professional growth in a fun rewarding environment

What will YOU be doing for us?

Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer - always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.

What is in it for YOU?

What will YOU be working on every day?

Additional Responsibilities :

What qualifications do YOU need to have to be GOOD candidate?

High school diploma or equivalent.

1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail.

Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.

What qualifications do YOU need to be a GREAT candidate?

1+ years of job related customer service experience within the dental, vision or medical industry.