Operations Support Specialist

Job Description

Job Description

Operations Support Specialist

Reports to : General Manager

Pay Band : $20–$28 / hr (depending on experience)

Schedule : Monday–Friday, flexible 8-hour shifts within operating hours

Location : Grass Valley office, with occasional local errands (mileage reimbursed)

Overview

The Operations Support Specialist is a cross-departmental role that supports both Project Management and Service at California Solar Electric Cooperative. This position keeps our operations flowing smoothly by managing permit and PG&E application submittals, coordinating scheduling for service and RSI site assessments, and providing general administrative support. The ideal candidate is highly organized, comfortable juggling multiple priorities, and enjoys helping people, both internally and externally.

This is an entry-level position with room to grow. Over time, the right candidate may expand into a full-time Service or Operations role as they develop troubleshooting and system monitoring experience.

Key Responsibilities

Service Department

• Be the first point of contact for incoming service calls, offering a calm and solution-oriented customer experience.
• Intake and triage customer issues, create service calls in Zoho, and route appropriately for scheduling or troubleshooting.
• Support basic troubleshooting for common monitoring or inverter issues using established guides.
• Assist with system monitoring for active service contracts, identifying underperformance or alerts and escalating as needed.
• Manage the service calendar, ensuring coordination between site assessments, service calls, and technician schedules.
• Cover the service email inbox as needed (especially on Fridays).
• Participate in ongoing training to grow familiarity with solar and storage systems.

Project Management Department

General Operations

Ideal Qualities

Why Join Cal-Solar?

We’re California’s first worker-owned solar co-op. That means you’re not just working a job, you’re helping shape the future of clean energy, and you have a path to ownership along the way.

We believe energy education is just as important as installation. When homeowners feel confident, they become advocates. If you love helping people understand how to take control of their energy, this role is for you.

The Company California Solar Electric Cooperative is a successful local business that prioritizes the community inside and outside of the business. A positive and enjoyable work environment is of the top priorities.

Benefits :

Who We Are

Founded in 2000, as a solar electric company, California Solar Electric Cooperative designed and installed some of the very first grid-tied systems and the most unique off-grid and commercial solar systems in the country. Cal-Solar, as we are fondly known, transitioned to a worker cooperative in 2019. California Solar Electric Cooperative is a leader in environmental sustainability and prioritizes a path to meaningful work that provides competitive, rewarding, and gainful employment for our worker-owners and employees. A positive experience that improves the lives of our clients, employees, and community at large is how we measure our success.

What is a Co-op

A worker cooperative is a values-driven business that puts worker and community benefit at the core of its purpose. The two central characteristics of worker cooperatives are : workers own the business and they participate in its financial success on the basis of their labor contribution to the cooperative.

California Solar Electric Cooperative is an affirmative action-equal opportunity employer. We believe diversity and inclusion are essential to living our values, achieving our business goals and building a stronger company. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law.

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