IT Technician III

Job description :

Allwire Technologies, LLC is looking for a dedicated IT Technician III to join our team. This role will tackle a range of intricate IT tasks and projects, with an emphasis on client satisfaction. We support locally owned businesses and have a standard of excellence that our customers have come to expect. All applicants need to be able to communicate with their colleagues but also enjoy on-site visits to client sites and data centers, and demonstrate a collaborative spirit. You must reside in Washington State to be eligible.

About the Role

This isn't a "wait for instructions" or a “go tell someone what to do” role. We're a small, high energy IT services company where your daily decisions have a direct impact on our success. If you need constant guidance, this isn't for you. If you can configure a Windows server in your sleep and while also navigating a Linux hardware compatibility problem, we want to talk to you.

Critical : This role requires the ability to multitask as well as having an innate ability to prioritize several urgent and high-priority tasks with excellent customer service and written skills. If that seems daunting, this role isn’t the right fit for you.

Throughout the day you could go from diagramming network infrastructure, creating a basic email account, writing a detailed email to C-level executives, and helping a user VPN into their machine. We need someone who can be that agile.

What You’ll Do :

• Manage Microsoft 365 Intune / EntraAD hybrid environments and automate tasks using PowerShell, PowerAutomate, and Azure.
• Design, test, and implement IT projects, ensuring timely delivery and client satisfaction.
• Provide Level 3 escalation support, serving as the final point of technical resolution.
• Communicate effectively with clients, proposing different solution options, and working with the team to find the best solutions
• Balance remote responsibilities with on-site client interactions.
• Utilize help desk software for comprehensive client support and issue resolution.
• Employ tools like Trello, Google Calendar, Outlook, and Calendly for project management and team collaboration.
• Speccing, building, and testing high performance workstations, desktops, and rack servers.
• Configuring Sonicwall, Cisco (Meraki), Watchguard, Extreme, and Ubiquiti firewalls / switches, and configuring auditing to safeguard data and communications.
• Maintaining datacenter switches, firewalls, and routers for internal and external customers.
• Developing and maintaining comprehensive system documentation and procedural guides.

What We Need :

What We’d Like :

Experience :

Job Type : Full-time, Monday to Friday, 8am-5pm

Salary : $70,000 - 90,000 depending on experience

Location : Hybrid; Office in Redmond. Up to 25% travel to customer sites.

Education : Bachelor's or higher education preferred—or—HS Diploma with comparable work experience.

Language : Must speak and write fluent English

Benefits : 401(k)

Medical, Dental, and Vision insurance

Generous Paid time off