Front Desk Agent

Job Description

Job Description

Join the Legacy at The Hollywood Roosevelt

Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood.

We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay.

What you will do

This position is cross trained to perform both Front Desk and PBX duties as business needs require. The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality.

What we are looking for

We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk or PBX operations and familiarity with OPERA PMS and Micros POS is preferred.

Why the Hollywood Roosevelt

At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else.

As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment.

If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.