Talent.com
No longer accepting applications
Manager, Eligibility

Manager, Eligibility

SavistaAurora, IL, US
22 days ago
Job type
  • Full-time
Job description

Manager, Eligibility

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Manager, Eligibility is responsible for oversight and leadership of the Eligibility team, ensuring smooth operations and exceptional service delivery to our client(s). This position is responsible for team management, overseeing daily workflows, monitoring performance, and providing feedback to drive improvement. You will collaborate with senior leadership to develop and execute strategies to enhance patient eligibility processes, acting as an escalation point for complex cases. Regular travel to support colleagues at multiple facilities and build strong relationships with hospital leadership and external stakeholders will be required. Successful candidates will have a strong background in leadership and eligibility healthcare operations, with excellent problem-solving skills, the ability to coach and develop colleagues, and a strong commitment to delivering exceptional service to our client across multiple facilities.

Work Schedule and Location :

Work Hours : Full time, salaried position. Flexibility required to meet business needs.

Primary Hospital Locations : This position is hybrid with a combination of remote work and regular on-site visits to facilities, ensuring operational alignment and team support. The Manager holds overall accountability for all hospital locations listed below. Day-to-day responsibilities are divided between the Manager and a Supervisor who reports to this role, with the Manager providing additional on-site support to the Supervisor's facilities as needed.

Manager's focus : Direct leadership of colleagues at the following facilities :

  • St. Joseph Medical Center 333 Madison St., Joliet, IL. 60435
  • St. Joseph Hospital 77 N Airlite St., Elgin, IL. 60123
  • Mercy Medical Center 1325 N Highland Ave., Aurora, IL. 60506
  • St. Mary's Hospital 500 W Court St., Kankakee, IL. 60901
  • Garden City Hospital 6245 Inkster Rd., Garden City, MI. 48135
  • Lake Huron Medical Center 2601 Electric Ave., Port Huron, MI. 48060

Supervisor's focus : Direct leadership of colleagues at the following facilities (reports to the Manager) :

  • St. Francis Hospital 355 Ridge Ave., Evanston, IL. 60202
  • Holy Family Medical Center 100 N River Rd., Des Plains, IL. 60016
  • Resurrection Medical Center 7435 W. Talcott Ave., Chicago, IL. 60631
  • St. Mary Hospital 2233 W Division St., Chicago, IL. 60622
  • St. Elizabeth Medical Center 1431 N. Claremont Ave., Chicago, IL. 60622
  • Key Responsibilities :

  • Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards.
  • Oversee daily operations of the team, including workload distribution, optimization, and meeting service-level agreements with the Client.
  • Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
  • Partner with the Eligibility Specialist III to create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles.
  • Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes.
  • Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
  • Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
  • Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
  • Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
  • Efficiently use multiple systems and databases to gather, track, and report on patient data.
  • Complete special projects, as assigned.
  • Qualifications & Competencies :

    Required :

  • Bachelors Degree in healthcare administration, business, other related field or equivalent experience.
  • Proficiency in English and Spanish
  • At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with at least 2 years in leadership or supervisory capacity.
  • Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
  • Excellent problem-solving skills, with ability to de-escalate and / or resolve complex patient or operational issues.
  • Flexibility to provide support to multiple hospital locations within assigned market, as based on operational needs.
  • Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
  • Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
  • Capability to work in a fast-paced environment with changing priorities and patient needs.
  • Demonstrate genuine care for patients' needs and concerns, building trust and rapport.
  • Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
  • Ensure all documentation is accurate, complete, and submitted on time.
  • Reliable transportation, a valid driver's license, and ability to travel within assigned service area.
  • Travel : Regular travel to facilities within assigned market region is required. Travel percentage is estimated at 20-30%.
  • Preferred :

  • Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
  • Knowledge of medical terminology and healthcare accounts receivable processes.
  • Note : Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,000 to $80,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

    SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

    Create a job alert for this search

    Manager Manager • Aurora, IL, US

    Related jobs
    • Promoted
    Recovery Coach

    Recovery Coach

    Monte Nido & Affiliates, LLCNaperville, IL, United States
    Part-time
    We save lives while providing the opportunity for people to realize their healthy selves.Monte Nido Clementine Naperville. Monte Nido Clementine Naperville, .Anorexia Nervosa, Bulimia Nervosa, Binge...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager in Training

    Store Manager in Training

    Circle KElgin, IL, US
    Full-time
    The minimum qualifications for a Store Manager are : .High School diploma or GED preferred.Experience in retail sales preferred. Experience to perform the essential duties, responsibilities and workin...Show moreLast updated: 30+ days ago
    • Promoted
    Agile Program Delivery Manager | Req#3995

    Agile Program Delivery Manager | Req#3995

    ActioNetDes Plaines, IL, US
    Full-time
    Agile Program Delivery Manager.ActioNet has an upcoming opportunity for an Agile Program Delivery Manager able to obtain a Public Trust clearance. This position is 95% REMOTE reporting at the follow...Show moreLast updated: 30+ days ago
    Honda F&I Training Manager

    Honda F&I Training Manager

    Murgado Automotive GroupBarrington, Illinois, United States, 60010
    Full-time
    Murgado Automotive Group is an equal opportunity employer.Murgado Automotive Group does not discriminate in employment on account of race / ethnicity, color, religion, national origin, gender, sexual...Show moreLast updated: 17 days ago
    • Promoted
    • New!
    Wealth Relationship Manager SAFE Act

    Wealth Relationship Manager SAFE Act

    CitigroupOak Brook, IL, US
    Full-time
    Wealth Relationship Manager Safe Act.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll ha...Show moreLast updated: 8 hours ago
    • Promoted
    • New!
    Senior Manager, Partnerships

    Senior Manager, Partnerships

    VirtualVocationsNaperville, Illinois, United States
    Temporary
    A company is looking for an Interim Senior Manager, Lean In Girls Partnerships.Key Responsibilities Serve as the primary point of contact for key program partners and manage relationships Drive ...Show moreLast updated: 13 hours ago
    Family Health Navigator

    Family Health Navigator

    World ReliefAurora, Illinois, United States, 60502
    Full-time +1
    Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Center Manager in Training - Relocation Required

    Center Manager in Training - Relocation Required

    Biolife Plasma Services CareersBolingbrook, IL, United States
    Full-time
    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...Show moreLast updated: 3 hours ago
    • Promoted
    Client Support Manager

    Client Support Manager

    OnbeBuffalo Grove, IL, US
    Full-time
    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf.Because that's exactly how we work : on behalf of our clients, as their comprehensive...Show moreLast updated: 10 days ago
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    AscensionElk Grove Village, IL, US
    Full-time
    Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities. Own the business relationship with key stakeholders in the local hea...Show moreLast updated: 3 days ago
    • Promoted
    Development Services Manager

    Development Services Manager

    Cage EngineeringLisle, IL, US
    Full-time
    TitleDevelopment Services Manager EOE StatementWe are an equal employment opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color,...Show moreLast updated: 6 days ago
    • Promoted
    Manager in Training Exempt

    Manager in Training Exempt

    Jiffy LubePalatine, IL, US
    Full-time +1
    Location : 866 E Dundee Road Palatine, IL 60067.Job Description : Enjoy fantastic working hours from Monday to Friday, 8 : 00 a. We offer the flexibility of both full-time and part-time schedules as we...Show moreLast updated: 30+ days ago
    • Promoted
    Care Manager, LTSS

    Care Manager, LTSS

    Molina HealthcareAurora, IL, US
    Full-time
    Must be a current resident of Illinois near one of the cities listed on this job posting.Provides support for care management / care coordination long-term services and supports specific activities a...Show moreLast updated: 14 days ago
    • Promoted
    Implementation Manager

    Implementation Manager

    VirtualVocationsNaperville, Illinois, United States
    Full-time
    A company is looking for an Implementation Manager to oversee client onboarding and support for cloud-based banking software. Key Responsibilities Implement cloud-based banking software and ensure...Show moreLast updated: 30+ days ago
    • Promoted
    Learning and Development Manager

    Learning and Development Manager

    FourGen HoldingsOak Brook, IL, US
    Full-time
    The Learning & Development Manager will oversee the design, delivery, and evaluation of learning programs that strengthen the skills and performance of our office personnel, with occasional sup...Show moreLast updated: 10 days ago
    • Promoted
    Distribution Center Manager in Training

    Distribution Center Manager in Training

    O'Reilly AutomotiveNaperville, IL, US
    Full-time
    Compensation Pay Range : $85,140.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, ...Show moreLast updated: 30+ days ago
    Manager In Development

    Manager In Development

    Stanley SteemerBolingbrook, IL, US
    Full-time
    Stanley Steemer is a dynamic, team-oriented company that values hands-on leadership and professional growth.We are seeking driven individuals to join our team through our.Manager in Development Pro...Show moreLast updated: 30+ days ago
    • Promoted
    Pathway of Hope Case Manager

    Pathway of Hope Case Manager

    The Salvation Army USA Central TerritorySt. Charles, IL, United States
    Full-time
    NORTH & CENTRAL ILLINOIS DIVISION.The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Tri-City / St. The Case Manager works under the guid...Show moreLast updated: 26 days ago
    Manager In Training (MIT)

    Manager In Training (MIT)

    Culver'sBUFFALO GROVE, IL, US
    Full-time
    Interested in becoming a Manager? Our Manager In Training Program may be the perfect fit for you!.The MIT Program is tailored for individuals interested in management who wish to gradually build th...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Stakeholder Engagement Specialist

    Stakeholder Engagement Specialist

    VirtualVocationsNaperville, Illinois, United States
    Full-time
    A company is looking for a Health Insurance - Stakeholder Engagement Specialist.Key Responsibilities Review case documentation and render independent determinations in accordance with IDRE guidel...Show moreLast updated: 1 hour ago