Infrastructure Application Support Analyst

A financial firm is looking for an Infrastructure Application Support Analyst to join their team in Iselin, NJ.

Pay : $470-475 / day

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Responsibilities :

• Ensure firm internal systems are managed to the highest standard by following industry best practice.
• Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
• Demonstrate good problem management ownership and prevention of SLA breach under the Incident / Problem Management processes.
• Demonstrate self-starter capabilities identifying areas of improvement and acting to address service impacting issues.
• Provide remote and onsite and support for firm internally developed business critical applications and 3rd Party vendor packages through Dev, UAT Test and Prod. Manage and escalate problems as appropriate.
• Investigate defects or problems; work with the internal firm Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
• Implement changes or fixes to applications. Support other technical changes being made which affect the firm Business Systems. Follow the firm Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
• Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
• Upgrade or maintain software at a time when the impact to the business is minimized.
• Provide 24 / 7 on-call cover on a rotational shift basis.
• Participate in regular Disaster Recovery testing activities.
• Create, maintain, and review operational process and support documentation.
• Participate in planned weekend work as required.
• As required, provide representation for Application Support changes at the weekly / daily CAB. Ensure other team's changes do not have an impact on the delivery of the application services.
• Provide support to the team lead / deputy lead roles and act as a point of escalation for the junior members of the team.
• Lead and oversee the successful release and transition of new IT services into support, meeting the team's service acceptance criteria.
• Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
• Mentor junior members of the team, both technically and professionally

Qualifications : Required

Desired