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Vacation Advisor

We create happiness. That's our motto at Walt Disney Parks and Resorts, and it inspires everything we do. At Disney, you'll help bring the magic to life by enabling families to plan the trip of a lifetime.

Imagine spending your day helping families from Japan plan unforgettable experiences at Disney destinations around the world from our iconic Parks and Resorts in the U.S., Asia, and Europe, to magical voyages on Disney Cruise Line and Adventures by Disney trips across the globe.

If you speak fluent Japanese and English, are comfortable working from home on a computer, and excel at building connections over the phone, this could be the perfect role for you.

This position will report to the Member Services Manager.

This position is based in Kapolei, Hawaii.

You Will :

• Provide information (via phone or email) to Japanese-speaking Disney Vacation Club Members about resorts, cruise ships, restaurants, and activities.
• Assist Members in planning customized trips that maximize their vacation time and resources.
• Maintain designated levels of service satisfaction while meeting required departmental metric expectations.
• Resolve Member concerns with empathy and efficiency to ensure magical experiences.
• Accurately document all interactions using multiple software applications.
• Offer expert advice on travel options and amenities across Disney destinations.
• Stay current on Disney products, news, and offerings to provide the most up-to-date information.
• Collaborate with other departments to ensure seamless service and Member satisfaction.
• Easily adapt to offering new products and services.
• Complete all required Company trainings and compliance courses.
• Occasionally support operations on-site at Aulani Resort for training or business needs.

You Will Have :

Preferred Qualifications :

Required Education :

Additional Information :

Disney offers a comprehensive rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and unique extras that only Disney can provide.