Join to apply for the Service Writer role at Wagner Equipment .
The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).
Pay Rate : $71,000.00 - $97,000.00 annually
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU - Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more
- Additional Benefits include : Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans
Essential Functions
Initiates and closes all shop work orders as necessaryCreates service estimate for customers prior to beginning workCoordinate with customer regarding service estimate and approval prior to beginning workSchedules and maintains records on safety training, vehicle inspections, etc.Handles all incoming calls pertaining to scheduling of shop work and customer inquiries for all shop related areasReviews work orders, warranty jobs, daily hours and determinesReviews and approves daily hours on each work orderReviews service Work In Progress for work orders closed in shop and open in service accountingReviews all customer jobs with shop manager or designee to ensure that work, as requested, was completedComplete & submit parts exchange core reports in a timely mannerOrganize & maintain all paperwork for work orders, current library of publications, and files on PO’s and canceled PO’sChecks all requisitions for proper codingFigures dollar amounts on firm ratesOther duties as assigned by managerRequired Education and Experience
High School Diploma or GED2 years vocational training preferred5+ years’ experience as a technician or comparable position3+ years administrative / clerical experience3+ years customer service experience1+ years sales experience1+ years supervisory / management experienceSupervisory Responsibilities
Assigns work orders and schedules workload of techniciansDirects Service Clerk in clerical functions where applicableProvides input into the annual Performance ReviewsPhysical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearingData Entry, telephone, reading / writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeSedentary work that primarily involves sitting / standing but may require occasionally lifting and / or moving up to 25 poundsAbility to direct the work of othersAbility to work in a fast-paced environmentWarranty training / knowledgeBasic knowledge of Microsoft Word and OutlookBasic knowledge of DBSBasic knowledge of SIMSIIntermediate knowledge of ET / SIS / SIS Web / STWWork Environment
Noise : ModerateIndoorsWagner Equipment Co. is an EEO / AA / Veterans / Disabled employer
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