Shift Supervisor | Guest Service Team Lead

Job Description

Job Description

Guest Service Team Leader is our name for part time team members that have an eye for detail and leadership. These team members assist management with helping the business thrive while leadership may not be in attendance, ensuring that no one walks out unhappy.

Guest Service Team Leader’s will report directly to a Hospitality Expert, Operator Apprentice and General Manager. Their training is specialized around daily in-store and out-of-store operational functions with an additional focus on becoming an expert at leading shifts, delegating tasks and being a flavor coach.

Accountabilities of Guest Service Team Leader :

• Ensure guest and peer satisfaction with your passion and enthusiasm
• Takes personal responsibility for making things happen
• Ability to positively influence and lead a shift of Guest Service Advocates while ensuring they are upholding the highest standards and feel supported
• Ensuring all work is completed; keeping staff productive, assigning table and window runs, completing checklists
• Taking on the responsibility of proper monetary handling during your shift
• Ensuring all inventory levels are at par or above
• Provide assistance in the daily operations for their shift
• Lives, breathes and displays the 30 Primo Fundamentals
• Energetic and positive communication master that is a culture builder
• Maintains a solution orientation culture rather than a problem orientation culture
• Ensure that all opening and closing procedures are followed and executed in a timely manner
• Ensure proper product proportioning through daily scoop practice
• Participate in store meetings with all other peers and attend other meetings and activities as needed
• Genuinely engaged with and involved within and around your local community