Office Manager

Office Manager

At Johnson Brothers, we're a family-owned wine, spirits, and beer distributor with a proud history of exceptional service and lasting relationships. We're looking for an experienced and people-focused Office Manager to lead our Customer Service team and ensure every interaction reflects our company's commitment to quality, accuracy, and care.

What You'll Do

As the Office Manager, you'll oversee our Customer Service Representatives and play a key role in creating a positive experience for our customers and internal partners. You'll provide leadership, training, and day-to-day guidance to ensure the team delivers responsive, accurate, and friendly support.

Key Responsibilities

• Lead and develop the customer service team to ensure timely, accurate, and professional service.
• Handle escalated customer inquiries and resolve complex issues with urgency and empathy.
• Partner with Sales, Operations, and other departments to ensure smooth order flow and communication.
• Monitor service metrics, analyze customer feedback, and identify opportunities to improve service and processes.
• Coach and mentor team members, providing regular feedback, training, and performance development.
• Stay current on company products, promotions, and systems to support both customers and team members.
• Manage reporting and documentation related to customer service performance and satisfaction.
• Support and promote a culture of collaboration, accountability, and continuous improvement.

What We're Looking For

Worker Sub-Type : Regular

Time Type : Full time