AP Support Specialist

Job Title : AP Support Specialist

Location : Remote - EST

Employment Type : Temporary

About the Role

We are looking for a dynamic and organized project manager with a passion for details to join our client's team in the education sector. In this role, you will contribute to managing the intake cycle for escalations, monitoring and tracking the escalation process, and maintaining the Smartsheet system.

Responsibilities

• Manage the intake cycle for escalations submitted through our Smartsheet Form.
• Review incoming escalations and ensure requests are appropriately catalogued in Smartsheet to the correct product type.
• Verify all information is included in the request submitted to accurately route for resolution.
• Provide timely responses to submitters and other teams to acknowledge receipt of escalation and enter status updates in Smartsheet within 1 business day of submission.
• Monitor and track the escalation process and follow-up with assigned staff until escalations are resolved.
• Maintain detailed documentation of project status and review processes, oversee and communicate review processes prior to resolution.
• Route escalation and all accompanying documentation to assigned teams and coordinate meetings with submitter, if necessary to resolve.
• Track assigned escalations daily and ensure timely resolution within 5 business days. Escalations not resolved after 5 business days should be reported to Senior Director for guidance.
• Provide escalation status updates to submitter and other teams within 3 business days of submission.
• Provide weekly status updates to submitter and BP&O team for escalations taking more than 5 business days to resolve.
• Identify opportunities for Smartsheet system efficiencies and work with Senior Director on implementation plans.

Requirements

Preferred Qualifications (if any)

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries.

We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?