TMD Assistant, Interstate Medical Office (On-Call, Days)

TMD Assistant, Interstate Medical Office (On-Call, Days)

Job Summary : Provide direct support to dentists, denturists, and other provider personnel delivering TMD and prosthetics related service.

Essential Responsibilities :

• Perform all of the functions and duties listed for a dental assistant II in addition to the following :
• Take impressions for fabrication of flat plane bite splint.
• Following fabrication of the specific flat plane bite splint, present splint to patient and make minor adjustments consistent with patient comfort and provider direction.
• Assist the provider in evaluating returning patients for proper adjustment and fit of splint.
• Assess patients treatment progress and communicate assessment to patients provider.
• Instruct patient in use of splint, care of splint and availability of additional resources for adjunctive care.
• As directed by the provider, take bite registrations.
• Respond to patients phone calls regarding TMD treatment, splint advice and as appropriate refer to provider.
• Take TMJ transcranial X-ray and process consistent with established guidelines.
• Participate in TMD case review process as directed by supervisor.
• Assumes personal responsibility for becoming thoroughly familiar with and understanding all Kaiser policy and procedure and behavior guidelines.
• Conforms to established policy and procedure governing absenteeism and tardiness.
• Arrives for work on time, as scheduled or requested, properly attired and groomed and ready to perform the assigned job responsibilities.
• Conforms to established policy and procedure governing sign-in and sign-out process and the taking of lunch and rest breaks.
• Fully utilizes work time in direct support of the efficient and effective delivery of dental care and service.
• Conforms to established policy and procedure governing confidentiality of all patient and Kaiser Permanente information and records and the release of such information both inside and outside the Program.
• Consistently demonstrates a positive attitude while at work.
• Does not involve personal issues in work-day activities and works in a cooperative and supportive manner with all providers and other support personnel.
• Consistently treats providers and fellow employees with respect and consideration.
• Conducts personal conversations in the staff lounge and / or outside of the hearing of patients waiting for or undergoing treatment.
• Does not discuss other staff members, organizational policy and procedure, personal problems or a medical or dental condition in public areas.
• Always wears a Kaiser Permanente name tag and appropriately introduces self, other staff and providers consistent with established guidelines.
• Always addresses members / patients in a manner that is consistent with established guidelines - using proper title and last name.
• Responds to member / patient request for information, whether made in person or via telephone, in a timely and courteous manner, making eye contact if in person, using a pleasant expression and tone of voice and attempting to resolve requests at the point of initial contact or with as few referrals as possible.
• Always gives individuals calling on the telephone the opportunity to respond before being placed on hold, makes every reasonable effort to satisfy a member / patients request within one transfer of a call and gives emergent and urgent messages promptly to the referenced provider.
• Makes every effort to appropriately and progressively inform members / patients waiting for care of the reason(s) for any delay and the prospects for when they can expect to be treated.
• Conforms to established dress code and takes appropriate precautions to protect clothing from soiling and contamination, consistent with established infection control guidelines.

Basic Qualifications :

Additional Requirements :

Preferred Qualifications :

Location : Portland, Oregon

Company : Kaiser

Requisition Number : 1382432