Service Manager

Job Description

Job Description

Job Title : Service Manager

Company : I-State Truck Center

Location : Marshfield Wisconsin

I-State Truck Center is seeking a dynamic leader to join our team as a Service Manager at our Marshfield, Wisconsin location. This role will oversee our Heavy-Duty Truck Service Shop, driving operational excellence and customer satisfaction. If you're a skilled leader looking for a rewarding career with a growing company, apply now!

About the Role

The Service Manager is a vital part of our truck management team, responsible for leading the Service Department, growing our service business, ensuring customer satisfaction, and promoting our products and services. Interstate Companies, Inc. is a dynamic organization with over 1,600 employees across five operating units : Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. We are a leader in Heavy Diesel Construction Equipment, Off-Highway Equipment, and Agriculture Equipment, guided by our commitment to Pride in Service in every interaction.

Key Responsibilities

• Ensure high levels of customer satisfaction
• Recruit, train, lead, and motivate a high-performing service team
• Drive company sales through active engagement
• Monitor key performance metrics (revenue, profitability, efficiency)
• Ensure compliance with safety objectives
• Provide accurate service quotes
• Manage truck work order system and service invoicing
• Communicate company policies, procedures, and goals to the team
• Uphold Interstate’s commitment to customers

Required Skills

Qualifications

Benefits

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.

Military Friendly Hiring.

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