Manager, Subrogation

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a strategic leader to join our team as Subrogation this role you will provide operational leadership for the subrogation department. This role is responsible for motivating and developing team members achieving business performance goals and strengthening

client relationships through high-quality service delivery. The Manager partners closely with clients to understand their evolving needs ensures seamless day-to-day operations and identifies opportunities to enhance overall recovery performance. Success in this position requires extensive experience in the subrogation industry sound judgment strong communication skills and a demonstrated ability to lead and inspire high-performing teams in a fast-paced environment.

What Youll Do

Oversee a department of 30 professionals including Supervisors and Team Leads ensuring consistent performance and alignment with service level agreements (SLAs)

Drive daily operational cadence through planning forecasting and reporting

Monitor key performance indicators (KPIs) to ensure recovery and efficiency targets are met or exceeded

Ensure compliance with internal controls client agreements and regulatory requirements

Provide clear direction coaching and mentorship to direct and indirect reports

Support succession planning and team member career development through structured performance conversations

Champion a culture of accountability recognition and collaboration

Lead process optimizations initiatives leveraging data and technology to improve cycle time and recovery outcomes

Establish quality control mechanisms and ensure consistent process documentation

Serve as the operational point of contact for internal and external stakeholders on subrogation performance and escalations

Build and maintain strong client relationships by providing transparency responsiveness and proactive communication

Model and reinforce Elements values through leadership behaviors that promote engagement trust and integrity

Inspire a team-oriented environment that encourages innovation collaboration and continuous improvement

Basic Qualifications

Minimum of 5 years of experience managing direct reports

Minimum of 5 years of experience in the subrogation industry

Process management and cross-functional leadership experience

Proven ability to navigate complex fast-changing environments

Demonstrated client empathy and relationship management skills with experience handling escalations and driving issue resolution

Strong background in customer service and operations management

Preferred Qualifications

Education : College / University degree

CSRP (Certified Subrogation Recovery)

Six Sigma Yellow Belt certification or higher

Location : Owings Mills MD

The hiring base salary range for this position is $75500 - $103800 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You

A culture of innovation empowerment decision-making and accountability

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

Know Your Rights : Workplace discrimination is illegal

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 75500 - 103800