Collections Specialist

Job Description

Job Description

• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.
• Engage with our valued customers via outbound phone calls and email to collect on payments owed.
• Perform account reconciliations as needed to ensure accounting records are aligned.
• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts
• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.
• Understands and communicates the account receivables policy.
• Effectively resolves issues in a positive, professional manner.
• Communicate effectively in a prompt courteous and customer-oriented manner
• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed
• Analysis of any changes in payment patterns and recommend customers for credit evaluation.
• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off
• Ensures accurate customer files and customer billing information is up to date
• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes
• Other duties as assigned.

Qualifications