Contact Center Agent

Job Description

Job Description

Description :

We are seeking Full Time Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customer service throughout every interaction.

Key Functions

• Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships.
• Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared.
• Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions.
• Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately.
• Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records.
• Schedule in-person appointments efficiently based on patient needs and provider availability.
• Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended.
• Support the team by performing additional duties and responsibilities as assigned by leadership.

Requirements :

Work Environment

This is a fast-paced call center setting with frequent phone interactions, shared workspaces, and prolonged periods of sitting or standing.

Benefits

This is a Full Time opportunity, approximately 40 hours per week, offering an hourly compensation starting at $15.00-$16.00 depending on experience.

If you’re a motivated individual with a commitment to outstanding customer service, apply now to join our dynamic team!

EOE

PM20

Compensation details : 15-16 Hourly Wage

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