Service Advisor

Job Description

Job Description

Job Summary : The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

About us

BMW of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below :

We Strive to Be Excellent

We Win

We are Persistent and Consistent

We Understand the Value of Reputation

We are Team Oriented

We Collaborate and Communicate

We Care About Our People

Benefits

Industry Leading Competitive Pay Plans (We Grow, You Grow)

Performance Bonus Plans

Full Medical Benefits (Health, Dental, Vision)

401(k) Matching Plan – up to $5,000 dollar for dollar match per year

Industry Leading Training – live onsite, offsite, and virtual

Employee Discount (Sales, Service & Parts)

Service Advisor Responsibilities :

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements :

Proven record of achieving exceptional customer service and client satisfaction (min.3 years experience in automotive dealership or equivalent)

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.