Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency first opened its doors in 2000 and currently has a small, close-knit team of two dedicated professionals. Before becoming an agent, I worked in State Farm management operations, which gave me a deep understanding of how to support customers and run an efficient, service-driven office.

Im a proud graduate of College of El Paso, and our household keeps things lively were a house divided between Texas Longhorns and Texas A&M fans! Outside of the office, Im actively involved in various charitable initiatives and enjoy finding ways to give back to the community that supports us.

We offer a flexible and supportive work environment, along with benefits such as paid time off, a Simple IRA, and licensing reimbursement. Our culture is friendly, professional, and rooted in teamwork we take pride in doing meaningful work while maintaining a great work-life balance.

Were especially interested in finding a bilingual (Spanish/English) team member who can help us better serve our diverse customer base. If youre someone who enjoys helping others, values flexibility, and wants to be part of a small but mighty team, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Franco - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.