Marketing Quality Assurance & Process Specialist

Marketing Quality Assurance (QA) & Process Specialist

Location : On site in Memphis, TN, Charlotte, NC, or Nashville, TN

Job Overview : We are seeking a meticulous and process-driven Marketing Quality Assurance (QA) & Process Specialist to take ownership of quality control and operational consistency across all marketing activities. In this role, you'll be responsible for managing testing of marketing assets and campaigns, establishing scalable QA frameworks, defining governance standards, and ensuring compliance and continuity across cross-functional marketing journeys. Reporting to the Director of Marketing Operations, you will also play a key role in supporting audit readiness and business continuity planning, helping to safeguard the integrity and resilience of our marketing systems and processes. This role is critical in scaling marketing excellence through structure, consistency, and proactive risk management.

Key Responsibilities :

• QA & Testing Responsibilities :
• Conduct hands-on end to end QA testing for marketing assets and campaigns to include :
• Emails, landing pages, forms, automations, and campaign workflows
• Journey and campaign launches
• Develop testing standards for marketing launches
• Identify and document bugs, inconsistencies, or issues in marketing outputs; collaborate with teams to resolve
• Process & Controls :
• Design and enforce standardized QA processes across all marketing functions (email, web, paid, content, etc.)
• Develop QA documentation, checklists, SOPs, and approval workflows
• Oversee QA for complex cross-functional customer journeys involving multiple teams and touchpoints
• Set up feedback loops and audit trails to improve visibility and accountability across marketing efforts
• Governance & Operational Support :
• Partner with the Director of Marketing Operations to :
• Prepare for internal and external audit reviews by maintaining QA documentation and evidence of controls
• Support the development and maintenance of marketing business continuity plans (BCP), ensuring risk mitigation strategies are in place
• Identify operational gaps and recommend process improvements to strengthen resiliency and compliance
• Ensure all marketing teams keep SOPs and operational controls up to date

Qualifications :

Preferred Skills :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities