HOST / CASHIER - STEAKHOUSE - PART TIME

Job Description

Job Description

Overview

The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Casino service standard

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all aspects of Hard Rock Casino services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
• May provide clean china, silverware and glassware upon request from customers.
• May sets up tables with dishes, linen, flatware, etc.
• Attends to customer’s needs / requests, i.e., refilling beverages, condiments.
• Assists wait staff with tray service as needed.
• Attend and participate in meetings, completing follow up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

(Related education and experience may be interchangeable on a year for year basis)

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :

KNOWLEDGE OF :

ABILITY TO :