Customer Success AssociateWolters Kluwer • Irvine, CA, US
Customer Success Associate
Wolters Kluwer • Irvine, CA, US
30+ days ago
Job type
- Full-time
Job descriptionEnhanced Communication : Improved verbal and written communication capabilities. Intermediate Problem-Solving : Ability to tackle a wider range of issues. Analytical Skills : Basic analytical skills to track and interpret customer data. Technical Proficiency : Stronger understanding of products / services. Advanced CRM : More proficient use of CRM tools for streamlined customer management. Customer Focus : Deepened empathy and focus on customer needs. Collaboration : Enhanced team collaboration and coordination. Feedback Implementation : Ability to implement customer feedback effectively.
Customer Success Associate
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities :
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products / services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service / product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Skills :
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Customer Associate • Irvine, CA, US
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