The Alley Server - PT

Job Description

Job Description

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.

Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces : the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24 / 7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.

We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.

Reports to : Food & Beverage Managers

Job Summary :

Food and Beverage Restaurant Servers ensure that all guests are served to The Betsy standard in the restaurant, bar and lounge areas. Servers take orders and serve food and beverage to guests in a friendly, timely and efficient manner, always displaying the highest standards of hospitality.

Responsibilities and Duties Include but Not Limited to the Following :

• Greets guests and presents them with appropriate menus.
• Informs guests about the special items for the day and menu changes, if any.
• Answers questions about all items on the menu, including specific ingredients and cooking methods. Suggests food and beverage options to the guests by adhering to The Betsy upselling strategy.
• Takes food and beverage orders from the guest on the order taking pads and enters order accurately into the Point of Sale (POS) system. Enters special requirements made by the guests while ordering the food utilizing The Betsy’s special requirements standard codes.
• Serves food and beverage to the guest as per the course of the order, adhering to the proper standard ticket times set by The Betsy.
• Properly opens and pours wine at the tableside.
• Observes guests and ensures their satisfaction with the food and service quality. Promptly responds to guests with any additional requests.
• Maintains proper dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
• Utilizes the POS system to obtain guest revenues, issue receipts, accept payments, and return the change to guests.
• Coordinates with the Busser, Kitchen Staff, and Bar Staff to ensure smooth operation and guest satisfaction.
• Adheres to The Betsy grooming and appearance standards consistently.
• Understands and can communicate products and services available at The Betsy.
• Assists Bussers with stocking and maintaining the restaurant par stock levels and side stations.
• Assists other areas of the restaurant such as answering telephones and completing financial transactions.
• If requested by a supervisor, prints closing reports and drops cash following proper cash handling procedures. Tallies the credit card settlements for the day with the batch closing report from EDC machine.
• Closes the shift on the POS terminal.
• Performs additional tasks as required by management..

Job Requirements :

The Betsy – South Beach is an equal opportunity employer and a drug-free as well as harassment-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.