PROJECT MANAGER (CUSTOMER INFORMATION DESIGN OPERATIONS)

Overview

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Customer Information Design Operations) will apply project management principles to digital and physical customer information touchpoints, and Geographic Information Systems (GIS) projects to deliver customer-focused solutions that support agency goals and advance evolving digital initiatives.

Recruitment Timelines : Interviews are projected to be scheduled for the week of October 27, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Application cut-off :

Please be aware that only the first 100 applicants will be guaranteed consideration for this position.

Responsibilities

Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting

Oversees the development of project specifications and requirement

Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting

Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans

Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget

Attends progress meetings with members of the project team to report on status

Identifies problems and recommends resolutions to budget, cost, and schedule-related activities

Prepares reports for management; participates in project outreach

Coordinates with various stakeholders

Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees

Contributes to ensuring that the EEO policies and programs of Metro are carried out

May be required to perform other related job duties

Qualifications

Education

Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field

Experience

Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery

Certifications / Licenses / Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

Experience managing products for digital and physical touchpoints and design systems with Figma or similar tools while collaborating with cross-functional teams

Experience managing Geographic Information Systems (GIS) and transit data projects for diverse audiences

Experience leading agile or similar project management framework for creative teams using Asana or similar tools

Experience applying digital accessibility standards and compliance requirements to ensure usability, consistency, and technical accuracy

Experience translating User Experience (UX) research to inform iterative improvements in a public sector or transit environment

Knowledge

Theories, principles, and practices of project management

Applicable local, state, and federal laws, rules, and regulations

Contract administration

Applicable business software applications

Local, state, and federal issues, including but not limited to labor, business, and environmental issues

Skill

Exercising judgment and creativity in making decisions

Interacting professionally with various levels employees and outside representatives

Communicating effectively orally and in writing

Analyzing situations and identifying problems

Preparing comprehensive reports and correspondence

Ability

Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget

Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor / management agreements

Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management

Compile, analyze, and interpret complex data

Negotiate contract terms

Determine strategies to achieve goals

Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Typical office situation

Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table

Operate a telephone or other telecommunications device and communicate through the medium

Type and use a keyboard and mouse to perform necessary computer-based functions

Communicating through speech in the English language required

(JL)

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