Information & Assistance Specialist (Will & Grundy County)

Job Description

Job Description

Description : Catholic Charities, Diocese of Joliet offers 43 paid days off per year , excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security.

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect.

If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits.

Apply now so we can make a lasting impact together!

General Responsibilities

• Respond to inquiries via phone, email, in-person, or online platforms.
• Assess client needs and determine appropriate services or resources.
• Provide accurate information and referrals to internal departments or external agencies.
• Maintain up-to-date knowledge of community resources, programs, and eligibility requirements.
• Document all interactions and maintain confidential client records in accordance with organizational policies.
• Follow up with clients to ensure successful connection to services.
• Assist participants in completing Benefit Access Program applications.
• Assist individuals with understanding and enrolling in Medicare and prescription drug plans.
• Coordinate transportation services by enrolling participants and supporting ride scheduling.
• Provide Options Counseling in alignment with funder guidelines and program standards.
• Collaborate with team members and community partners to improve service delivery.
• Participate in training sessions and professional development activities.
• Serve as an agency ambassador in the community, attending fairs and conducting presentations.
• Other duties as assigned within the guidelines of this position.

Great Employer Provided Benefits

Requirements :