Director / Associate Director, Client Success (B2B)

Job Description

Job Description

Description : About Gifthealth

Gifthealth is a patient access solution that unifies the prescription journey from provider to patient—combining access, fulfillment, and patient services into one frictionless, branded experience.

Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale.

Position Summary

In this client leadership role, you will oversee one of Gifthealth’s most complex and strategic manufacturer programs—an enterprise-scale initiative that integrates 20+ external partners across pharmacy, telehealth, data, technology, and logistics.

As Director / Associate Director, Client Success, you will serve as the central point of accountability for program delivery, governance, and performance—ensuring seamless coordination between Gifthealth, the client, and all partner organizations.

You’ll lead cross-functional execution to deliver a unified, compliant, and high-performing patient access program while driving operational excellence, efficiency, and continuous improvement. This role requires a balance of strategic vision and hands-on execution to manage dynamic relationships, evolving program requirements, and measurable business outcomes.

Title will be determined based on candidate experience and qualifications.

Key Responsibilities

Client & Partner Leadership

• Serve as the primary point of contact for the client and 20+ external partners, managing day-to-day relationships and ensuring alignment, transparency, and accountability.
• Establish and maintain strong governance frameworks across all participating entities, fostering collaboration and proactive issue resolution.
• Anticipate risks, identify interdependencies, and ensure all partners deliver on time and to quality standards.

Program Management & Delivery

Operational Excellence & Performance

Strategic Enablement & Growth

Qualifications

Desired Attributes

Our Offer to Ensure You Choose Gifthealth

Work Environment

Employment Classification

Status : Full-time

FLSA : Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements :