Remote Customer Service Representative (Full- Time)

Remote Customer Service Representative

Location : Remote in TX, SC, NC, FL, and GA. Must reside in the U.S. Schedule : Our hours of operation are 6 : 00 AM 1 : 00 AM EST. Your assigned schedule will fall within this range and may include evenings and weekends as needed. Compensation : $15.00 per hour

About Us

At Frontline Group, exceptional service isn't optionalit's our standard. We specialize in white-glove customer experiences that are proactive, personalized, detail-oriented, and consistently above the norm. You'll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence.

What You'll Do

• Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive.
• Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.
• Actively listen, identify needs, and tailor each interactionno two calls are the same.
• Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.
• Document interactions thoroughly in the CRM system to ensure continuity and accuracy.
• Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.

What We're Looking For

Why Join Us

Technical Requirements

We do not provide equipment, to ensure an optimal remote work experience, candidates must maintain a desktop setup that meets or exceeds the following specifications : To work successfully from home, you'll need a computer and internet setup that meets the following standards. Computer & Equipment :

Important : These technical requirements will be verified during your interview no exceptions. Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer's setup. Do not join from a cell phone, as you'll need to demonstrate your system's specifications during the session. To be considered for this role you must reside in TX, SC, NC, FL, or GA. Must reside in the U.S.

Spots are limited apply as soon as possible if interested!

Additional Information