Operations Manager - Madison. WI

Operations Manager - Madison, WI

At Spare Time Entertainment, we create memorable experiences - every guest, every visit. Our centers combine bowling, arcade, laser tag, and full-service dining into one lively, high-energy destination for fun. We're a family-owned company that believes in teamwork, integrity, and building connections through play.

Key Responsibilities :

• Partner with the GM and AGM to align on goals, priorities, and performance updates.
• Lead and motivate team members across multiple departments with clarity and energy.
• Conduct and oversee pre-shift meetings and staff orientations.
• Support scheduling, training, and mentorship for new hires.
• Foster a positive, team-oriented culture that lives our mission to Create Memorable Experiences Every Guest, Every Visit.
• Monitor department performance, address issues quickly, and celebrate wins.
• Ensure a clean, safe, and organized environment at all times.
• Collaborate with the Amusement Manager on arcade and attraction operations.
• Support promotions, leagues, and special events.
• Oversee guest service touchpoints, both in-person and over the phone, delivering friendly, accurate information.
• Confidently operate the POS system for transactions, reports, and guest support.
• Respond promptly to guest needs, rule violations, or safety concerns, using strong judgment and professionalism.
• Assist with inventory, supply management, and equipment maintenance.
• Promote Spare Time's features and upcoming events to keep guests engaged.
• Enforce safety standards, complete incident reports, and ensure compliance with company policies.
• Lead by example in professionalism, communication, and service.

What You'll Bring :

Work Environment :

Why You'll Love It Here :