Customer Service Representative - 1st Shift (Remote)

Customer Service Representative

Schedule : 1st Shift, Mon - Fri 7 : 30am - 4 : 30pm Central Time Zone

What You Will Do :

• Provide customer services relating to sales, sales promotions, installations, and communications.
• Validate the ship to and replenishment locations of orders with sales and operations partners.
• Ensure PO entry accuracy for Bill Only, Ship and Bills, GHX, and other future EDI platforms.
• Check and validate accuracy of incoming surgery product usage cases.
• Be the customer-facing voice and develop creative solutions to customer issues.
• Provide phone support for inquiries from sales and healthcare professionals.
• Keep records of customer interactions and transactions.
• Provide proactive updates on order status to accelerate the billing process.
• Support the Sales Department by providing answers to questions generated by telephone, e-mails, and fax.
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate the billing process.
• Support Sales Reps in case of product usage pricing or discrepancies.

What You Need :

Health benefits include : Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.

Financial benefits include : Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.