Director of Lodging

Job Description

Job Description

Description :

The Director of Lodging is primarily responsible for the oversight of day-to-day operations of Guest Services, Reservations, and Property Management (includes housekeeping and amenity services). Duties include, but are not limited to, establishing the overall scope and offerings associated with Rumbling Bald’s Lodging program, consisting primarily of private residences owned by members utilized as vacation rentals; developing process and procedures to provide an efficient reservation, check-in / check-out process; resolving member and guest concerns; coaching and counseling associates; staff development; profit & loss management; business sustainment and new business development; and overseeing lodging strategies and standards that make Rumbling Bald an idyllic retreat for outdoor exploration and relaxation.

This is a full-time, exempt position reporting to the Assistant General Manager. Benefits include health insurance, dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with company match.

Essential Job Functions :

• Oversee management of the Front Desk, Reservations, and Property Management operations.
• Work with Executive Management to establish overall scope of services and lodging offerings associated with Rumbling Bald’s Lodging program.
• Develop policies and procedures to ensure an efficient reservation, check-in and check-out process for Rumbling Bald Lodging guests.
• Work with Rumbling Bald property owners to attract and retain lodging offerings that meet the expectations of the Rumbling Bald Lodging program.
• Oversee and actively engage in the recruitment, training, coaching, performance evaluation and conflict management processes of Lodging associates.
• Promote teamwork through daily communication with Lodging associates and other department leaders.
• Analyze market aspects to establish lodging rates and strategies to generate higher occupancy rates.
• Engage with Marketing to develop appropriate tools and marketing programs to promote guest bookings.
• Prepare forecasts, reports, budget development and monitoring including occupancy rates.
• Manage profit & loss statements to achieve financial objectives.

Other Job Functions :

Requirements :

Physical Requirements :