Technical Lead - AI, Digital, & Customer Experience (San Francisco)

Dexian has been engaged by a major San Francisco corporation to identify a full-time, staff Technical Lead - AI, Digital and Customer Experience, who will play a vital role in designing and delivering transformative, customer-facing digital experiences that are innovative and essential.

Please be advised that here are no employer work sponsorships offered at this time and that this is not a subcontracting arrangement.

Scope of Responsibilities :

• Lead the architecture and delivery of engaging, scalable digital experiences and software applications that directly impact customer satisfaction and loyalty.
• Drive cross-functional collaboration with developers, designers, product owners, and stakeholders to ensure seamless execution of digital features across web platforms.
• Champion the integration of third-party vendor products, AI / ML frameworks, and custom-built solutions in a high-availability environment that supports critical business functions.
• Shape and refine technical direction by evaluating AI-driven innovations, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and information retrieval systems, making informed decisions that blend creativity with practicality.
• Maintain a hands-on approach to architecture, design, and technical leadership, ensuring the right mix of velocity, quality, and long-term sustainability.
• Act as a bridge between business vision and engineering execution, translating goals into scalable, secure, and maintainable architectures.
• Promote the adoption of AI-powered development tools, MLOps / LLMOps practices, and scalable deployment architectures to improve developer productivity and accelerate innovation.

Requirements :

Preferred :