Lead Product Management - Payments

LEAD PRODUCT MANAGEMENT - PAYMENTS

WHAT IS THE OPPORTUNITY? The Lead Product Manager - Payments ("PM") for Treasury Management Solutions ("TMS") is responsible for a team that manages a portfolio of business services which serve small to medium to corporate size business market segments. The TMS PM Team Lead seeks, defines, introduces, promotes and monitors products, services and functionalities that develop new client relationships, enhance existing relationships and maximize returns. Core responsibilities include product strategy, product development, product management, product pricing, product positioning and product promotion, as well as compliance/risk management, vendor management, and product financials management. The TMS PM Team Lead works with bank stakeholders, vendors and clients to continuously improve the product offering, servicing and analytics. The TMS PM ensures that products compete effectively in the markets we serve; and creates client experiences that exceed the needs and expectations of the clients we serve.

WHAT WILL YOU DO?

• Product Portfolio management: maintain and continuously improve a product portfolio that balances client value and cost; analyze and report on program performance to bank management.
• Supervise Team: oversee and develop a team of product managers responsible for a similar product portfolio.
• Financial management: keep track of costs and revenues, and project trends.
• Product strategy: develop strategic plans and business cases that promote new client acquisition and retention.
• Product development: identify product opportunities based on strategic objectives, client needs and market analysis for all business market segments
• Product management: monitor, track and evaluate existing products, enhancing or eliminating as appropriate to improve performance, profitability and competitiveness.
• Pricing: optimize revenue via strategic pricing decisions.
• Product positioning: develop positioning strategies to generate revenue, contribute to overall "brand" and differentiation, and extend relationship life.
• Product promotion: promote products as part of total relationship/segment offering.
• Product knowledge: Maintains excellent knowledge of assigned TMS products (strategy, industry trends, competition, operations, regulations, compliance, etc.) and the product management function, along with strong understanding of the bank's entire portfolio of products, how they fit together, how strategically positioned and sold.
• Client relationship support: works directly with clients in partnership with Sales teams in order to fully understand clients, client users and their needs, provide advisory services and gather product feedback.
• Product marketing: develop information on product features, benefits, requirements, pricing and services, and plan campaigns with the marketing team.
• Quality control: Accountable for appropriate quality controls for the products delivered, the service and support of the products and their operational processes.
• Vendor management: manage vendor service quality, costs and capacity to maximize client satisfaction, retention and profitability.
• Compliance: identify, communicate and coordinate efforts to mitigate product risk and ensure regulatory compliance.
• Culture management: Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first values embodied in City National's outstanding relationship service culture
• Provides business direction to junior Product Managers and can be responsible for prioritizing and coordinating their work
• Research and identify potential vendors.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 7 years of experience in product management, project management, financial management and/or vendor management
• Minimum 5 years of experience managing medium to large product projects required
• Minimum 2 years supervisory/managerial experience

Additional Qualifications

• Must have a working understanding of design thinking, agile development and how to enable products and services through digital channels (online, mobile, etc.)
• Preferred candidate will be skilled in matrix and project management, macro and micro level thinking and analysis.
• Preferred candidate will have good leadership skills and the ability to manage and develop other product managers.
• Demonstrated experience leading and delivering concurrent projects as part of a cross-functional team in a flat organization.
• Demonstrated experience forecasting product revenues and costs, and managing a product portfolio profitably within competition and vendor constraints
• Must have excellent communication skills, both written and spoken.
• Must possess excellent public speaking and presentation skills.
• Must be skilled with financial modeling and knowledgeable of financial concepts
• Must have ability to communicate at a strategic level with senior management
• Must have desire to maintain knowledge through industry networking, constant research and understanding of products.
• Microsoft Office proficiency required: Outlook, Word, Excel, PowerPoint, and Visio
• Experience with Agile platforms preferred: Jira, Confluence, and TFS preferred
• Excellent organizational, problem solving, analytical, planning, and scheduling skills.
• Minimum 5 of Financial Services industry experience preferred

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.